Our Smooth Shipping Policy

We are devoted to shipping your orders as quickly and efficiently as possible. We provide a wide span of shipping options to cater to your needs to the fullest. You can read the details given below on our great and reasonable shipping policies.

What Will Be The Delivery Charges For Domestic Shipping?

PKR 250 will be charged for spending less than PKR 3000. We offer free delivery and shipping on spending over PKR 3000 all over Pakistan.

What Will Be The Expected Delivery Time?

The expected delivery time will be within 3-6 business working days. Your orders will be processed within 1-2 days which excludes the holidays. You will get a confirmation email once your order has been shipped along with the tracking number so you can easily track your purchased order.

How Many Times Will The Courier Agent Try To Deliver My Order In Case I Am Not Available To Collect It?
Our delivery service provider will make 2 attempts to deliver a parcel. Kindly make sure that your address, city, and area are mentioned correctly while placing an order. If the second attempt fails, the item will be returned to us.

 Q1: How Can I Place My Order?

A: Browse our collection, select the items of your choice, choose the desired size and color, and then proceed to your cart to place an order.

Q2: Which Payment Methods Are Approved?

A: We approve numerous payment methods, comprising debit/credit cards, and other protected payment choices. We also provide cash on delivery method. All your payment details are coded for your protection.

Q3: How Can I Track My Order?

A: You will be provided with a confirmation email about your order being shipped. Also, you will be given a tracking number through which you can track your order easily.

Q4: Do You Deliver Internationally?

A: No, we don’t deliver internationally as we deliver all over Pakistan.

Q5: How Do I Know Which Size Perfectly Fits Me?

A: You will know which size perfectly fits you by clicking on the size chart. As with every product our size chart is attached from where you can see your size accordingly. But still, if you face any issues, you can contact our customer support for assistance.

Q6: Will My Personal Information Stay Secured?

A: Yes, your details will be secured and protected, and if you still have queries you can go to our Policy Privacy page to know how about the privacy.

Q7: Do I Need An Account to Place An Order?

A: You need an email address to place an order so that you will get updates about the discounts and offers on your email.

Q8: Can I Cancel or Make Any Changes to my Order?

A: Yes, you can make changes to your order or cancel it but you have to contact customer service as soon as possible because once your order has been processed, then it can’t be canceled.

Q9: How Do I Contact Customer Support?

A: Our customer support will be always there to support you at any time. If you have any queries regarding your orders and payment process, you can contact at Zenbersappariels@gmail.com

Q10: What is Your Return & Exchange Policy?

A: If you are not satisfied with your buying, you can return it within 30 days of receiving the order. But remember, the product or purchase must be in the original condition with the attached tags. For more queries, you can browse through our exchange and return policy page.

We always try to make sure that our shoppers are gratified with their purchases. If you are not happy with your order for any cause, we provide an adaptable refund and exchange policy. All items bought from Zenbers can be exchanged within 7 days of purchase only if

• The item is flawed, damaged, or defective at the time of delivery
• The product does not align with the genuine specifications or features of the product or is found to be not the same as you had purchased.
• Sale products cannot be returned or exchanged.

How to Request a Refund?

You can request a refund through:

• Firstly, get in touch with our customer support team to start a return. Give the order number and the explanation for the return together.
• Once your return request is accepted, you will receive a return confirmation and instructions on how to send your products back to us.
• You must pack the item securely in reliable packaging and try to attach the return confirmation slip to it.

At Zenbers, we always seek to look after each quarrel effectively and attempt to be fair with both parties so that they can be satisfied. Replacement of the item will be sent to you in case a defective, flawed, or fully damaged item is delivered domestically. The thing you need is to email us photographic proof of the flawed item within 7 days of purchase before any declaration can be handled or prepared.

There are some circumstances or situations where it is challenging for us to help returns and exchanges. Such situations comprise but are not restricted to the following:

• Exchange appeal is made outside the particular time frame
• The product is defective because of usage.
• The product has been damaged or interloped.

Refund Policy:

Yes, we do refund you in case you receive a damaged product or the item is not of the same color or same size and we are not able to gratify you. In case of a refund shipping and controlling charges will not be refunded. The minimum duration for processing a refund is 7- working days.